Refund & Warranty Policy

You are buying a digital key: an activation link, a coupon code or a ready-made account. Once it has been delivered and revealed, it cannot be handed back, so we do not offer refunds just because you changed your mind.

What we do offer is a fix when something is wrong with the key itself. How long that protection lasts depends on the product, and it is always shown in the Warranty line on the product page and in your vault.

Each product has its own warranty set by how it is supplied. You will see one of these on the product page:

• No warranty after activation. The most common one. We stand behind the code until you activate it. Once it is activated on your account, the plan is yours and is not covered.
• A fixed warranty period (for example 48 hours or a full year) for products where we can support the account after activation.
• Replacement if the link is invalid, and no refund for eligibility or region problems.
• No refunds or warranty on a few offers with strict conditions. The product page says so clearly, in advance.

The warranty shown on the product page when you buy is the one that applies to your order.

Report the order from your vault, within the redeem window shown for the product, if:

• the link or code is invalid, already used or expired when you open it;
• you received the wrong product or the wrong plan;
• the account details we delivered do not work;
• the product stops working inside its warranty period for a reason that is not your doing.

We will replace the key from stock. If we cannot replace it, we refund that order. TODO: confirm replacement-first, then refund, is your policy

• Changing your mind, or buying the wrong product by mistake.
• A key that was already activated, where the product has no warranty after activation.
• Not meeting the requirements listed on the product page, such as needing a new account, a certain region, a VPN, or a payment method on file with the vendor.
• Redeeming after the redeem window, or after the link has expired.
• Breaking the warranty conditions, for example changing a delivered account's password where the product says that voids it, or exceeding a stated device limit.
• Changes a vendor makes to its own plans, prices or availability.
• Plans that renew on the vendor's side after the term. Cancel those with the vendor.

1. Open your vault and find the order.
2. Report it within the redeem window and, if relevant, inside the warranty period.
3. Tell us what happened and attach a screenshot of the error where you can.

If you cannot reach your vault, contact us (support@subvaults.com or Telegram @haydar_hamedeh) with your order number. Report within TODO: refund window, e.g. 7 days of purchase at the latest, or within the product's own window if that is shorter.

Payments are made in USDT on BEP20 and cannot be reversed on the blockchain. A few situations come up:

• Unpaid order: it cancels itself after 24 hours and nothing is charged.
• Wrong amount, token or network: we match payments by the exact amount, so these may not be matched automatically. Email us the transaction hash and we will look into it.
• Paid after the order expired: contact us with the transaction hash and we will work out the fix with you.
• Payment confirmed but nothing in your vault: wait a few minutes for confirmations, then contact us with the transaction hash.

TODO: confirm how payment mistakes are resolved (refund or reissue) and whether network fees are deducted

Approved refunds are paid back in USDT on BEP20, to the wallet the payment came from unless you give us another address. You will need to confirm the address with us before we send it.

TODO: confirm refund method, timing (e.g. within X business days) and who bears the network fee

A refund cancels the matching Vault XP and any promo code benefit for that order.

Claims that turn out to be false, or repeated claims on keys that were used successfully, may be refused, and the account may be restricted. See our Terms of Service.